Q1: Can I have samples to order for Profile LED?
A1: Yes, we are pleased to supply Profile LED samples to you to test and check quality, mixed sample order is available. If you need free samples, welcome to contact us.

Q2: What’s the lead time for Profile LED?
A2: Sample:3-5working days. Mass production: 5-15working days depend on the order quantity. And more time will be taken with customized products.

Q3: Do you have any MOQ limited for LED Strip Diffuser?
A3: Low MOQ. 1 Meter for LED Strip Diffuser sample is available.

Q4: How do you ship LED Channel and how long does it take to arrive?
A4: We usually ship LED Channel samples by DHL, UPS, FedEx, TNT. It usually takes 3-5working days to arrive. For mass order, by air and sea shipping are also acceptable.

Q5: Is it OK to put my LOGO sticker on Products ?
A5: Yes. Please inform us formally before production. We will strictly follow the principal that we won’t disclose or sell customer unique designs to another third party.

Q6: Do you accept which payment methods?
A6: we accept Alibaba Trade Assurance, TT, PayPal and Western Union and so on, more payment methods welcome to contact us.

Q7: What is the warranty for your LED Strip Profile?
A7: We provide 2 years warranty for LED Strip Profile.

Q8: How do you ensure LED Aluminium Channel quality?
A8: We get three QC processes: Step1. For raw materials; Step 2. During the production; Step3. QC will test one by one .Step4,when package,QC will test again.

 

Q9: How to do if any quality problems on our side in the warranty time (RMA policy)?
A9: First, take defects Products pictures or videos and send to us. we will assess the defects and resend in next order. More detail, welcome to contact us.